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Housing management

Congress housing and delegate accommodation

Housing management is the operation of a congress's delegate accommodation: structuring room blocks across properties, running the booking channel, managing cut-offs and monitoring pickup against what you are contracted to fill.

Member of PCMA
Headquartered in Munich. Delivering worldwide.
Independent procurement. Supplier commission is offset against our agreed fee.

When organisers need this

Housing is usually the largest financial commitment a congress makes, and the one furthest from the programme team's attention.

  • Delegates are spread across several properties
  • The block was contracted before the forecast was reliable
  • Bookings are leaking to online travel agents
  • Cut-off is approaching and pickup is behind
  • Rooming lists arrive late and change constantly
  • The congress rotates destination every year

How we manage housing

Block structure

Inventory allocated across properties by delegate profile, price point and walking distance, not by whichever hotel offered the largest block.

Sub-blocks

Separate allocations for faculty, sponsors, exhibitors, committees and staff, each with its own release logic.

Booking channel

One official route for delegates, in their language, with rates visibly better than the open market.

Cut-off management

Release dates tracked property by property, with extensions negotiated before they expire rather than after.

Pickup monitoring

Bookings measured against the contracted allowance and against the booking curve of previous editions, so exposure is visible while it can still be acted on.

Leakage control

Delegates booking outside the block still occupy rooms, but not your rooms. We track and reduce it.

Local support

On the ground, we work with specialists who know the properties and the market, selected for the destination, not assigned by an office structure.

Rooming lists & reporting

Lists, changes and no-shows handled directly with each property, with a closing reconciliation against the contract.

Hotel contracts Room blocks Booking portal Pickup monitoring Rooming lists Final reconciliation

We work with congresses from 200 rooms or 800 room nights, in any destination where the commercial exposure justifies proper management.

Frequently asked questions

What is congress housing management?

The operation of a congress's delegate accommodation: structuring room blocks and sub-blocks across properties, running the booking channel, managing rooming lists, monitoring pickup against the contracted allowance and controlling leakage.

How is it different from hotel procurement?

Procurement is the sourcing and negotiation of the contracts. Housing management is the operation of those contracts once signed: filling the blocks, managing cut-offs and protecting the organiser from attrition.

What is booking leakage?

When delegates book outside the official block, often through online travel agents. The rooms are occupied but do not count toward your allowance, so you can pay attrition on a full hotel.

Who pays for housing management?

Generally the organiser, as part of the agreed fee. Where supplier commission applies, it is offset against that fee, so it reduces your invoice rather than increasing our income.

Can you take over a congress already under contract?

Yes. Housing is frequently transferred mid-cycle. Existing contracts can be operated as they stand while cut-off dates and block structure are renegotiated where there is room to move.

What size of congress do you work with?

Medium and large international conferences and congresses, typically from 200 rooms or 800 room nights.

Related

Not sure what your current housing contracts commit you to?

That is exactly what the Commercial Risk Review answers.

Specialists in medium and large international conferences, congresses and corporate meetings.